We can help with:

• Learning how to use library eBook and audiobook resources like Libby, Hoopla, and Freading.
• Learning about a library databases such as Inspire, Reference Solutions, and Consumer Reports.
• How to listen to or download e-books and audiobooks to your Kindle, tablet or another type of e-book reader.
• Setting up a new email address (organizing your email: using labels or folders).
• Learning the basics of a Google Suite or Microsoft Office program: like Google Docs, Word, Sheets, Excel, Slides or Powerpoint.
• Learning about library resume-writing resources
• Uploading, downloading or transferring pictures.
• Cropping or snipping images to print (Jing or snipping tool).
• Internet basics: how to search, how to email a weblink, what is a URL?, what is a captcha?
• How to recognize “click bait” or scams.
• Learning how to use our Indiana Room for genealogy and historical resources.

We cannot help with:

• Advising or directing you with medical, legal, or financial decisions.
• Providing technical support for hardware/software setup, data recovery, or virus/malware removal.
• Typing or proofreading documents.
• Tutoring or providing academic instruction.
• Filling out online job applications. We can refer you to resources like Indiana Career Ready or your local WorkOne office.
• Developing and building a personal or business website. We can suggest helpful tools and self-study resources like gfcglobal.org.

Librarians are here to guide you to resources and provide some instruction, but we cannot do the research or complete the project for you. We do our best to refer you to reliable and helpful sources of information.

Book A Librarian is available by appointment only so that we may provide you with one-on-one, in-depth assistance.  Outside of Book A Librarian, assistance for non-library service technology may be limited. Appointments must be scheduled at least 3 days in advance.

Services: PGTPL staff are trained instructors and familiar with many forms of technology and electronic equipment, but we are not trained computer technicians. We cannot repair damaged or malfunctioning technology.

Antiquated Technology: PGTPL reserves the right to decline assistance with antiquated or unusual technology. For example, we are not able to providing assistance to devices using Windows XP or Windows Vista operating systems.